Make secure payments quickly and easily online, all you need is your rent account number. If you don’t know this, please contact the Housing Office on 696435.
Ways to Pay
PHONE PAYMENT:
Call our Payments Counter on 696344 to make a payment over the phone.
DIRECT PAY FROM SOCIAL SECURITY BENEFITS:
You can pay directly from your benefits payment.
IN PERSON
You can pay by cash or card in person at our Payments Counter at City Hall during opening hours.
PAY ONLINE
You can pay online using your rent account number.
Struggling with debt?
If you are having problems paying your rent, it is important that you contact the Housing Team. We will arrange to discuss the mater with you in private and will suggest the best methods to clear the arrears.
Legal action will only be taken as a last resort.
If you are having problems with paying your rent, or other debts, you should get help as soon as possible.
Rent FAQs
Your rent is made up of rent, Council rates, water and sewerage rates and any other applicable charges. The Isle of Man Government, Department of Infrastructure sets the rent that you, and all other Local Authority tenants will pay.
The rent is set on a points system which takes into account such things as the size and location of your home, the amenities that you access such as; off road parking, private gardens, thermal and energy efficiencies and the number of bedrooms. Your rent is reviewed annually every April.
When a tenancy is granted to you, we will tell you how much rent you are required to pay and when you should start making payments. Douglas City Council charge rent over a 52 week period which means your rent is split evenly across the entire year. Every year you will receive a letter to advise your weekly rent amount for the next year.
You can also check your balance online or contact us to confirm your current rent amount.
If you miss a rent payment, it’s important to contact us as soon as possible. We can discuss payment options or provide support if you are struggling. If payments remain unpaid, it could affect your tenancy and lead to legal action.
If you are struggling to pay your rent, you may be eligible for financial support. This could include Social Security benefits or help from local charities.
Contact us for advice or visit our Payment Support section for more information and links.
Yes, you can change your payment date or frequency to suit your needs.
Contact us to discuss your options and we will help you make the necessary adjustments.
If you overpay your rent, the extra amount will be credited to your rent account. You can choose to leave the credit to reduce future payments or request a refund by contacting us. We will calculate whether you are entitled to a refund of rent credit, taking into account that your account must remain at least one week or one month in advance – depending on how you usually pay you rent.