Housing Service reception has moved
You can find us right next to the rent office counter at the front of the town hall, (the entrance with the ramp). The team is there from 08:45 to 17:15 Monday to Friday to answer your queries. The housing telephone number is unchanged - 01624 696435 or you can email us at firstname.lastname@example.org
A link to the Council’s latest Housing News publication can be found in the right-hand 'What Can I Do Online?' column. The document will also be sent to all tenants. Of particular interest to residents of Willaston, a Residents’ Forum will be held on Wednesday 15th February from 6.30 pm to 8.00 pm in Willaston Methodist Church. This will provide an opportunity to ask queries about the Willaston External Refurbishment project and view plans for the proposed Sheltered Complex for Willaston. Please see the Newsletter for further information.
What we do
The housing service provides affordable public sector housing to those on a limited income. There are strict qualifying criteria that applicants must meet. This information can be found here.
Once you are allocated a property you will be issued with a fixed-term tenancy of five years. Throughout the term of your tenancy you will have a direct contact with your estate officer and maintenance works will be carried out inside your home by the Council.
All services carried out by the Council are undertaken within our regulations and guidelines, details of which are set out in your tenant's handbook and through this website. (We're in the process of updating the housing section of the website, so check back regularly for the latest news. Meantime below is an outline of the service we aim to provide to our customers).
Our housing stock
The Council's housing stock extends to more than 2,300 properties. For details, click here.
Corporate housing objectives
- To ensure the Council is fair and transparent in allocating the tenancy of properties and that all applications are dealt with in a professional manner;
- To provide the best possible service to tenants within available finance and to minimise the turnaround time of empty properties;
- To extend the life of each property through proactive maintenance and to improve the standards of maintenance of Douglas Borough Council properties through the use of planned maintenance schemes;
- To work in association and co-operation with the Department of Infrastructure to set housing policies and plan forward capital projects which are in the best interests of the Council to reduce the waiting list;
- To work within the policies and financial parameters set by the Council’s budget and the Isle of Man Government.
Strategic housing objectives
- For 100% of the Council’s housing stock to be centrally heated, double glazed and insulated;
- The completion of the Upper Pulrose improvement scheme;
- To commence and complete a sheltered housing scheme at Lower Pulrose;
- To undertake improvements at the Ballanard Court and Waverley Court sheltered accommodation complexes;
- To maintain a rent collection of 99% of amounts outstanding during the year by 31st March each year;
- Review tenant liaison services and their implication on the Council’s resources and structures;
- Support the Isle of Man Government’s first-time buyer policy by applying suitable sales conditions to the disposal of land at Pulrose Farm and Lake Road.
The housing committee is the body responsible for managing the Council’s housing stock.
Douglas Council Housing locations
The below map shows locations of estates around Douglas. Click property icon for more detail.
(Drag the person icon onto the location to have a virtual walk around the estate)